Resolving Workplace Conflict

Resolving Workplace Conflict

Acknowledge that there is a problem.  Small problems can grow into big problems. Par of the process is acknowledging that there is a problem to begin with.

Understand the entire situation.  Things are not always as they seem. Be sure to investigate the entire issue before trying to solve it.

Focus on the problem, NOT the individual.  You will encounter someone during your career that will cause conflict.  Focus on the problem itself, before focusing on the person. This ties into understanding the entire situation.  Sometimes there is legitimate reason for the conflict, and as a manager, you must not initially view workplace conflict as one sided.

Keep a line of open communication.  Ideally, these situations resolve.  However, you may need to intervene on occasion.  It is important that all parties feel comfortable with expressing their viewpoint.  Handle the meeting and determine the real issue that is causing conflict.  Once you get to the bottom of the issue, share your viewpoint, and smooth the way for resolution.